Are your fragrances original / authentic?
Yes. Every fragrance we sell is 100% genuine and sourced from verified distributors. We carry brands including Fragrance World, Lattafa, Afnan, Kaly, and others — all purchased through official supply channels. We do not sell counterfeit, refilled, or mislabelled products. If you have any doubt about a specific product, contact us before purchasing and we will provide full sourcing information.
How long does delivery take?
We deliver within Accra in 1–3 business days. For orders outside Accra (other regions of Ghana), delivery typically takes 3–5 business days depending on your location. Once your order is confirmed and payment is received, we dispatch within 24 hours on business days. You will receive a WhatsApp message with your dispatch confirmation and estimated arrival time.
What areas in Ghana do you deliver to?
We currently deliver nationwide across Ghana. Accra and surrounding areas receive priority same-day or next-day dispatch. For regions including Kumasi, Takoradi, Tamale, Cape Coast, Ho, and others, please contact us via WhatsApp at +233 24 271 7999 to confirm availability and delivery timelines before placing your order.
What is your return policy?
We accept returns within 7 days of delivery if the product arrives damaged, defective, or if you received the wrong item. We do not accept returns for change of mind or personal preference, as fragrances are intimate personal-use products. All return requests must be initiated via WhatsApp with a photo of the item. Please see our full Shipping & Returns Policy for complete details.
Can I get a refund?
Refunds are issued in cases where a product is confirmed defective, damaged in transit, or incorrect. Once a return is approved, refunds are processed within 5–7 business days to your original payment method (MoMo or card). Refunds for WhatsApp orders are processed manually — please contact us directly to initiate the process.
How do I place an order?
You can order directly from our website by adding items to your bag and checking out via WhatsApp or online payment (MoMo / Card via Paystack). For WhatsApp orders, your full cart summary is sent automatically and our team confirms your order and delivery details. For online payments, you will receive an order confirmation after successful payment.
What payment methods do you accept?
We accept Mobile Money (MTN MoMo, Vodafone Cash, AirtelTigo Money) and debit/credit cards via our secure Paystack payment gateway. We also accept cash on delivery for Accra orders confirmed in advance via WhatsApp. All online transactions are encrypted and processed securely.
Can I request a specific fragrance not listed on your site?
Yes! We have a Visual Request feature on our homepage. Simply upload a photo of the fragrance you're looking for, leave your contact details, and we will get back to you within 24–48 hours with availability and pricing. We are constantly expanding our catalog based on customer demand.
How should I store my perfume?
Store your fragrance away from direct sunlight, heat, and humidity. A cool, dry drawer or shelf is ideal. Avoid keeping perfumes in bathrooms as steam and temperature changes can degrade the formula. Stored correctly, most of our fragrances maintain their quality for 3–5 years.
How do I contact AURA?
The fastest way to reach us is via WhatsApp at +233 24 271 7999. We are available Monday to Saturday, 9:00am – 8:00pm GMT. You can also send us a message directly through the Visual Request form on our homepage.