Last updated: June 2025
These Terms of Service ("Terms") govern your use of the AURA website located at aurahq.store (the "Site") and your purchase of products from AURA ("we," "us," or "our"). By accessing our Site or placing an order, you agree to be bound by these Terms. Please read them carefully.
AURA is a fragrance retail business operating in Ghana. We sell genuine perfumes and eau de parfum products sourced from verified international distributors. Our physical operations are based in Accra, Ghana.
Contact: +233 24 271 7999 (WhatsApp) | aurahq.store
By using this Site, you confirm that you are at least 18 years of age or are accessing the Site with the knowledge and consent of a parent or legal guardian. You agree to provide accurate and complete information when placing orders.
All prices displayed on the Site are in Ghana Cedis (GH₵) and are inclusive of any applicable charges unless stated otherwise. Prices are subject to change without prior notice. Delivery fees are not included in the listed product price and will be communicated before order confirmation.
We make every effort to ensure product descriptions, images, and fragrance notes are accurate. However, slight variations may exist between the physical product and its online representation. If you have questions about a specific product, please contact us before purchasing.
Orders may be placed via our website and completed through WhatsApp confirmation or online payment via Paystack. An order is considered confirmed only after payment has been received and acknowledged by AURA.
We accept:
AURA reserves the right to cancel any order due to stock unavailability, payment issues, or suspected fraudulent activity. In such cases, a full refund will be issued.
Delivery terms, timelines, and fees are governed by our Shipping & Returns Policy, which forms part of these Terms. Please review it at Shipping & Returns.
Our returns and refund process is governed by our Shipping & Returns Policy. By placing an order, you acknowledge and accept the conditions set out in that policy.
All content on this Site — including but not limited to text, product descriptions, images, branding, and layout — is the property of AURA or used with permission. You may not reproduce, distribute, or create derivative works from any content on this Site without our express written consent.
Product brand names, logos, and trademarks referenced on this Site (e.g., Lattafa, Afnan, Fragrance World) are the property of their respective owners. AURA is an independent retailer and is not affiliated with, endorsed by, or officially connected to any third-party brand unless otherwise stated.
To the fullest extent permitted by Ghanaian law, AURA shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim arising out of a purchase shall not exceed the amount paid for the specific product in question.
We are not responsible for allergic reactions or skin sensitivities to fragrance products. If you have known sensitivities, we recommend requesting a sample or consulting with us before purchasing.
When you place an order, you provide us with your name, contact number, and delivery address. This information is used solely to process and deliver your order. We do not sell, share, or distribute your personal information to third parties, except where required by law or necessary to fulfil your delivery (e.g., courier services).
By using our WhatsApp checkout, you consent to receiving order-related communications via WhatsApp from AURA. We will not add you to promotional broadcast lists without your explicit consent.
These Terms are governed by and construed in accordance with the laws of the Republic of Ghana. Any disputes arising from these Terms or your use of the Site shall be subject to the jurisdiction of the courts of Ghana.
AURA reserves the right to update or modify these Terms at any time. Changes will be posted on this page with an updated date. Continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.
If you have questions about these Terms, please contact us: